7 Seas Fish Co.
Droplets of sea spray caught in the light above dark blue ocean water

Order claims

Report a problem with an order.

Three quick steps. Keep in mind that the photos matter most, as the labels tell us the product, the lot and the order (so you don't have to).

Our claims policy

  • Live product: tell us at delivery, on the spot.
  • Fresh product: within 24 hours of delivery.
  • Frozen product: within 72 hours of delivery.

Product that has been thawed, re-frozen, portioned, filleted, cooked, marinated or repacked since delivery is reviewed case by case, even inside the window. Claims outside the window will still be received but will be subject to additional analysis.

All credits and returns are subject to verification and approval.

Step 1 of 3What's wrong
Where are you located? *
What kind of problem? *
When was it delivered? *
Delivered as *
Since delivery, has it been thawed, re-frozen, portioned, filleted, cooked, marinated or repacked? *
Did it go back with the driver? *